How to Use Quick Replies on WhatsApp Web with The Chat Quotient

Learn how to use Quick Replies on WhatsApp Web with The Chat Quotient Chrome Extension to reply faster, save time, and boost productivity.

In fast-paced WhatsApp communication, every second counts. Whether you’re managing customer queries, handling sales conversations, or coordinating with your team, typing the same responses again and again wastes precious time.

That’s where Quick Replies in The Chat Quotient (CQ) come in — your shortcut to faster, smarter, and more consistent messaging.

In this guide, you’ll learn how to set up and use Quick Replies in The Chat Quotient, and how it outperforms WhatsApp’s native quick replies by miles.

What Are Quick Replies in The Chat Quotient?

Quick Replies are pre-saved message templates that you can send in any WhatsApp chat with just a click. Whether it’s a greeting, a thank-you message, or an order confirmation, you can send it instantly — no need to retype or copy-paste.

With The Chat Quotient, these replies live right inside WhatsApp Web, neatly organized in the CQ Bar for instant access.

How to Locate Quick Replies in The Chat Quotient

Follow these steps to find the Quick Replies panel inside your WhatsApp Web:

1. Install The Chat Quotient extension from the Chrome Web Store and complete the onboarding process.
2. Open WhatsApp Web. You’ll see a new sidebar on the right — this is the CQ Bar, your control center for Chat Quotient features.
3. On the lower set of icons, you’ll find chat-specific tools such as Contact Info, Chat Summaries, Notes, Reminders, Tasks, and Quick Replies.
4. Click on the Quick Replies icon — an empty panel will open if you haven’t created any yet.

You’re now ready to create your first Quick Reply.

How to Create a Quick Reply

Creating a new Quick Reply in The Chat Quotient is simple and takes just a few seconds:

1. Click on the Add Quick Reply button at the bottom of the panel.
2. Fill in the Title (e.g., “Order Confirmation”) and the Message (e.g., “Your order has been confirmed and will be shipped within 24 hours.”).
3. (Optional) Toggle Edit Before Send if you want to modify the message each time before sending.
4. Click Save.

You can create unlimited Quick Replies and manage them anytime within the panel.

Use Cases of Quick Replies in The Chat Quotient

Here are a few ways teams and professionals use Quick Replies every day:

• Customer Support: Respond instantly to FAQs like delivery times, refund policies, or product availability.
• Sales Teams: Send follow-ups, thank-you notes, and offer updates without retyping.
• Internal Teams: Share standard project updates or meeting reminders efficiently.
• Entrepreneurs: Save time responding to repetitive messages while maintaining a personal touch.

How It’s Better Than WhatsApp’s Native Quick Replies

While WhatsApp Business does offer Quick Replies, The Chat Quotient takes the concept to the next level:

Feature	WhatsApp Quick Replies	Chat Quotient Quick Replies
Ease of Access	Requires typing a “/” and remembering keywords	Accessible via the CQ Bar in just 2 clicks
Scalability	Hard to manage many saved replies	Organized visually in a clean, searchable panel
Customization	Limited options	Unlimited replies + “Edit Before Send” toggle
Workflow Integration	Standalone feature	Integrated with Notes, Tasks, and Reminders for full productivity
Availability	Available on Mobile	Available on Whatsapp Web Only
User Experience	Basic, text-only interface	Modern, intuitive design inside WhatsApp Web

Simply put, Chat Quotient turns WhatsApp Quick Replies into a professional-grade communication tool — faster, easier, and built for real-world use.

Final Thoughts

If your business runs on WhatsApp, The Chat Quotient’s Quick Replies can save hours every week and ensure your team never misses a beat. It’s not just about replying faster, it’s about communicating smarter.