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How to Train AI Replies

Customize how the AI behaves by providing details about your business, services, and preferred communication style.

The Chat Quotient’s AI is powerful, but it’s even more effective when it understands the unique context of your business. By using the “Tell AI to Behave like You” feature, you can ensure every AI-generated reply matches your brand voice and contains accurate information.

Where to Find Custom Instructions

  1. Open The Chat Quotient sidebar on WhatsApp Web.
  2. Click on the Settings (gear icon) at the bottom.
  3. Select Profile Details.
  4. Look for the field titled “Tell AI to Behave like You”.

How to Use Custom Instructions

This field is your “instruction manual” for the AI. You can provide as much detail as you like about:

  • Your Business: “We are a boutique digital marketing agency specializing in SEO and PPC for e-commerce brands.”
  • Services & Pricing: “Our baseline SEO audit starts at $499. We do not offer free consultations, but we have a 15-minute discovery call.”
  • Business Hours: “We are active from 9 AM to 6 PM EST. If a message comes in outside these hours, acknowledge it and say we will follow up tomorrow morning.”
  • Communication Style: “Avoid using emojis. Keep the tone professional, concise, and helpful. Never use ‘hey guys’—always use ‘Hi [Name]’.”

How it Works

When you click the AI Suggest or Rephrase buttons in your chat, the AI reads these instructions before generating a response. It combines your specific business rules with the current conversation history to produce a reply that sounds exactly like you.

The Future of AI Training

Currently, these custom instructions are primarily used to power AI Replies. However, we are actively expanding this capability across the entire Chat Quotient ecosystem. Soon, your business profile will inform:

  • Chat Summaries: Highlighting the most relevant details for your specific industry.
  • Task Suggestions: Automatically identifying follow-up actions based on your business workflow.
  • Lead Scoring: Helping you identify “hot” leads based on your definition of a qualified customer.

Pro Tip: Be Specific

The more specific your instructions, the better the AI performs. Instead of saying “Be nice,” try “Be empathetic to customer complaints but always refer to our official refund policy link.”