Ecommerce stores often face high chat volumes for order updates, shipping questions, and product inquiries. The Chat Quotient helps you manage these requests faster and more personally than a generic email.

Order Status Tracking

Instead of switching between your store’s backend (like Shopify) and WhatsApp:

1. Add the order ID as a Note in the contact’s CQ sidebar.
2. Use a Tag to mark the order status (e.g., Order-Placed, Shipped, Delivered).
3. Set a Task to check back in with the customer 2 days after delivery to ask for a review.

Managing Common Inquiries

Create folders in Quick Replies specifically for Ecommerce support:

• Shipping Times: “Our current shipping time is 3-5 business days.”
• Return Policy: “You can return any unused item within 30 days of purchase.”
• Sizing Guides: Link directly to your sizing chart with a one-click template.

Using AI for Product Recommendations

When a customer asks for advice, use the AI Suggest feature to draft a personalized response based on your catalog. (Pro tip: use Custom AI Instructions to tell the AI to focus on your best-selling items).

Re-engaging Past Customers

Use the CQ dashboard to filter your leads by “Closed Won” or “Past Customers.”

• Tag customers by their previous purchase (e.g., Bought-Jeans).
• Send a personalized follow-up message when you have a sale on related items.
• Note: Ensure you comply with WhatsApp’s anti-spam policies when re-engaging customers.