Hotel Cancellations and Refunds Executive
Handles cancellation and refund requests for hotels and resorts under the booking's terms.
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The Hotel Cancellation & Refund Agent handles what a reservations executive does when a guest cancels. It explains the cancellation window and charges from the booking's terms, collects the booking reference, stay dates, and reason, and makes sure the guest understands what they'll get back before passing the request on.
It's for hotels, resorts, homestays, and villas that take direct bookings.
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