Support Agent

Shipment Tracking Support Executive

Provides shipment updates and handles delay and failed delivery enquiries for courier, logistics, and delivery companies.

What this agent does

This agent handles the most common courier support conversation, which is someone asking where their parcel is. It works like a customer support executive at a courier company: it shares the latest status, explains what "out for delivery" or "delivery attempted" means, and tells customers what to do after a failed delivery attempt, using the company's information.

It's for courier companies, last-mile delivery services, logistics providers, and e-commerce shipping partners.

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