RTA GPS, a specialist in M2M tracking and connectivity, was losing customers to slow WhatsApp replies. With The Chat Quotient's AI-powered replies, they cut response time to 30 seconds, quadrupled daily conversations, and grew sales by 30%.
Reply time
2 hours
30 seconds
Chats handled per day
30
120
Sales
+30%
Time saved per week
~4 hours
RTA GPS specializes in tracking and M2M (Machine-to-Machine) connectivity solutions. The company sells multi-carrier and Algar M2M SIM chips for trackers, telemetry systems, and IoT devices, alongside full line management and specialized technical support.
As the owner, Eden Sousa and his team handled WhatsApp support and sales together. Their biggest frustration was not having an immediate, ready answer for customers reaching out — replies were taking around 2 hours. That delay had a real cost: RTA GPS lost customers simply because they couldn’t respond fast enough.
RTA GPS started using The Chat Quotient’s AI reply suggestions, quick replies, and scheduled messages. AI-powered replies quickly became the team’s most valuable feature — giving them instant, on-brand responses to fall back on instead of scrambling to type answers from scratch during busy periods.
Many customers reached out needing support with their M2M SIM cards. With The Chat Quotient, RTA GPS could respond quickly and thoroughly — walking customers through proper SIM card handling, correct usage, and the steps needed to keep their line running smoothly.
One such case: a customer requesting support was attended to promptly, with every question about correct usage, SIM card handling, and setup addressed in the same conversation — no back-and-forth delays.
The biggest frustration was not having a ready answer to respond to the customer immediately.
— Eden Sousa, Owner, RTA GPS
I’d definitely say it’s worth it.
— Eden Sousa
Eden’s one piece of feedback: he’d like AI replies to keep working even when WhatsApp Web isn’t open — a feature request we’re taking note of.
Install The Chat Quotient and turn that chat into a tracked lead, a faster reply, and — eventually — a closed deal. Free to start, right inside the WhatsApp Web you already use.
