RTA GPS, a specialist in M2M tracking and connectivity, was losing customers to slow WhatsApp replies. With The Chat Quotient's AI-powered replies, they cut response time to 30 seconds, quadrupled daily conversations, and grew sales by 30%.
RTA GPS specializes in tracking and M2M (Machine-to-Machine) connectivity solutions. The company sells multi-carrier and Algar M2M SIM chips for trackers, telemetry systems, and IoT devices, alongside full line management and specialized technical support.
As owner, Eden Sousa and one or two other people handle WhatsApp support and sales together, and their biggest frustration was simple: not having a ready answer the moment a customer wrote in. Replies were taking around two hours, and RTA GPS lost customers over that gap alone. Someone would message asking about a SIM card and, by the time the team got back to them, had already bought from whoever answered first.
"The biggest frustration was not having a ready answer to respond to the customer immediately."
RTA GPS runs its WhatsApp support on AI Agents, Quick Replies, and Scheduled Messages, and AI Agents is the one Eden relies on most.
Most enquiries follow the same pattern: a customer writes in needing help with their M2M SIM card, asking how to activate it, handle it correctly, or fix a line that isn’t registering signal. AI Agents answers on the spot instead of Eden’s team retyping the same walkthrough case after case. One customer who wrote in for support got attended to right away, with every question about correct usage, SIM card handling, and setup resolved in that same conversation, and stayed with RTA GPS instead of looking elsewhere.
Reply time dropped from around 2 hours to 30 seconds, and the team now handles about 120 conversations a day instead of 30, four times the volume with the same two or three people answering. Eden estimates the team saves around 4 hours a week, and sales are up roughly 30% since switching over.
Reply time
2 hours 30 seconds
Chats handled per day
30 120
Sales
+30%
Time saved per week
~4 hours
"I'd say it's absolutely worth it."
Install The Chat Quotient and turn that chat into a tracked lead, a faster reply, and — eventually — a closed deal. Free to start, right inside the WhatsApp Web you already use.
