Answering the same questions repeatedly is a waste of time. The Chat Quotient lets you create a library of Quick Replies so you can respond with one click.

What are Quick Replies?

Quick Replies are pre-saved message templates that you can instantly insert into any chat. They can include text, links, and even formatting.

Creating Your First Template

1. Open the CQ Sidebar.
2. Navigate to the Quick Replies tab.
3. Click Add New Template.
4. Enter a Template Name and your Message Content.
5. Choose whether to enable Edit Before Sending.
6. Click Save.

Using Templates in Chat

Click the Quick Reply icon next to any template in your sidebar to use it.

• If Edit Before Sending is off, the message is sent right away.
• If Edit Before Sending is on, the message is inserted into your message box so you can review or tweak it before sending.

Quick Reply Features

• Unlimited Quick Replies — save as many templates as your plan allows.
• Quick edit and delete — manage templates right from the chat panel, no need to dig into settings.
• Reordering — rearrange your templates however you like once your library grows.
• Formatting support — bold, italics, and other WhatsApp message formatting carry over exactly as typed.

Pro Tip: Personalization

While templates save time, adding the customer’s name after inserting the text makes the message feel more personal and less automated.