Every campaign is tracked from the moment you confirm it until every recipient has been attempted.

Campaign List

The campaign list shows, per campaign: status, total recipients, sent/failed/suppressed/opted-out counts, and created date — enough to scan all your campaigns at a glance.

Campaign Detail: Live Status

Open a campaign to see a real-time breakdown, which auto-refreshes every 5 seconds while it’s sending. Recipients move through these states:

• Queued — waiting to send
• Sent — handed off to WhatsApp
• Failed — couldn’t be sent (e.g., the number isn’t on WhatsApp)
• Suppressed — skipped because the contact was already opted out before this campaign
• Opted out — the contact replied with a STOP keyword during this campaign

[!NOTE] Campaigns send through your own WhatsApp Web session rather than a business messaging API, so delivered/read receipts aren’t available — status tracking stops at Queued, Sent, Failed, Suppressed, and Opted out. Replies are still detected behind the scenes (for STOP-keyword matching and AI handoff), just not surfaced as their own status card.

A paginated, filterable table backs up these summary cards, so you can drill into exactly who got what status.

Pause, Resume, Cancel, and Retry

From the list or detail view:

• Pause a sending campaign, and Resume it later.
• Cancel a draft or paused campaign — this is irreversible and asks for confirmation.
• Retry Failed recipients — available while a campaign is sending, paused, or completed.
• Edit — available only for draft or paused campaigns.

A campaign moves to Completed automatically once every recipient has been attempted, and you’ll get a notification with the final stats.

[!TIP] A campaign can also pause itself automatically for safety reasons — see Sending Campaigns Safely for why, and what to do about it.